Some of our services can be done from the age of 16 please get in touch to find out which are 18+ only.
Please inform us of any medical conditions / medication you are or have been experiencing / taking in the last year. If you are taking any medication or have any common / uncommon medical conditions, we have to check with our insurance providers that you can have the service done. It can take take anywhere between 1 hour - 1 week for insurers to get back to us, because of this you must book in advance if you have anything to disclose.
This process only has to be done for your first visit, if we are able to go ahead with your appointment ,we wont have to change or check anything again, unless something changes medically for future appointments.
(If you can not be seen when you arrive for the appointment because of anything stated above you may still be charged.)
READ BELOW of some medical conditions, and medications that you may not think we need to be made aware of!!
Please get in touch if there are any medical conditions, and medications listed or other prior to the appointment.
AVOIDING THE INFO ABOVE
All appointments will be made via our link on the booking page, prior to booking you must read the important information page. If you avoid this and are found unable to receive treatment (for medical or age regulations) your payment or voucher will be ...
NON REFUNDABLE IF:
You are required to pay some of the service fee, or up the the amount of £10 per service when you book your appoint, this is classed as a deposit and will not be refunded if you cancel or reschedule within 24 hours.
CANCELLING WITHIN 24HR:
To cancel or reschedule within 24 hours you must call or text, the booking page will not let you make these changes, and if you avoid making us aware of this, you may be excluded from booking with us again and will be charged the amount you have been paid or loose the use of your voucher:
Groupon, wowcher, vouchers and session cancellation: If you loose the use of your voucher or pre paid session, you will be given the chance to pay £10 to gain it back, and can then use it at a later date, if you loose it again due to cancelling or rescheduling without notice, you will be excluded from booking with us again and all prviouse payments and vouchers will be non refundable.
PATCH TESTING POLICY:
Some of our services require consultation and/or a patch test, to comply with our insurance policy this must be done at least 48 hours prior to the service, every 3 months if the treatment has not been done in that time. You can check if your treatment will require this by getting in touch, this can be booked on the booking link along with your services. It is your responsibility to have this done and if you arrive without doing so you will be charged accordingly.
Microblading patch tests: We take £5 when you have a patch test for microblading, this is to cover the cost of the test if you do not go ahead with the service, if you do go ahead £5 will be taken from the final bill.
For Piercing Training Courses
Due to COVID 19 we can not provide dates for courses until we are given a opening date , instead we take your deposit, you are then added to a waiting list, and will be given a course date to choose from as soon as we re open.
We require 50% of the course price as a deposit. We take this amount because our courses are up to 5 days and if cancelled without sufficient notice we may not be able to fill your space and this amount covers a daily loss, as well as course expenses. We offer a full refund if you cancel giving at least 1 week notice prior to the course date. For cancellations within a week, the amount you are refunded depends our total loss due to your cancellation, meaning, you may receive a partial refund after the course date would have been complete if applicable. Fees: When paying a deposit via pay pal we request that you select the family/friends option, to avoid being charged a fee, If you do not follow this, we will not charge you directly but if you do cancel and are eligible to a refund, we do deduct the fee from the refund. If you pay via card machine in store we are again charged a percentage and this is not charged to you directly but is deducted from your refund if eligible. If you pay via bank transfer or cash there is no fee, therefore you will not be charged from your refund.
If you are unable to complete all 5 days of the course we may be able to finish at a later date, however you will not be eligible to a refund once the course has begun for any reason, and you may be charged additionally to rearrange if sufficient notice is not given. You will also not be eligible for a refund if you are unable to complete for reasons such as, fear of bodily fluids, not wanting to become a piercer any longer, or simply being unhappy with the training provided.